Hassle Free Returns and Exchanges

It's important to note the following:

  • Returnable items must be unworn, unlaundered, in like new condition, with appropriate tags still attached. 
  • Slate Rock Safety, a division of Ritz Safety, LLC does not refund shipping costs for returned items, unless there is a product defect. Product defects should be confirmed at time of receipt.
  • Some items require a 15% re-stocking fee. We will advise you this when we issue your return number.
  • Slate Rock Safety does not accept requests for returns after 30 days from date of shipment.


Common Sense Return Policy:

  • All returns or even exchanges must have a return authorization number. Contact Slate Rock Safety customer service at 866-783-7977 x1 to get a return number. Returns or even exchanges must be received within thirty (30) days of issuance of Return Authorization to receive credit.
  • Manufacturer's Defects: New products, with or without embroidery, with defects in construction or fabric, are eligible for return. When requesting a return number, please indicate that the merchandise is defective, and we will provide a shipping label via email to return the item at no shipping cost. Garment will be repaired or replaced as appropriate.
  • Shipping Errors: New products that do not match the original order, be it color, size or style are eligible for return.
  • Even exchanges for incorrect sizes, incorrect color or style, without embroidery, are eligible for return. Customer is to pay shipping to return garment. Replacement garment will be shipped upon receipt of return garment at no additional shipping cost to customer.
     

Even Exchange Procedure

  • Contact Customer Service at 866-783-7977 x1 for a return authorization number and the return address; have your original order number, product number and new size ready.
  • Ship your package back to us with the return number clearly written on the box.
  • Once the even exchange is received, we will ship the new item.


Return Procedure

  • Contact Customer Service at 866-783-7977 x1 for a return authorization number and the return address; have your original order number and the product number ready. Customer Service will advise of any restocking fees at this time.
  • Ship your package back to us with the return number clearly written on the box.
  • Once the return is received, we'll credit your credit card account, less shipping charges and any applicable re-stock fees. Once a credit is issued to your card, it should appear on your statement within 72 hours.


Contact us regarding returns at:

Slate Rock Safety, a division of Ritz Safety, LLC
Customer Service
Phone: (866) 783-7977 x 1
Email: cs@slaterocksafety.com

 

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